Returns & refunds.

▌ What we cover

If your order arrives damaged in transit, has a manufacturing defect, or shows up as the wrong item, we'll make it right — full replacement, store credit, or refund, your choice. Reach out within 30 days of delivery with a photo of the issue and we'll get a fix in the queue.

▌ Custom + personalized items

Items printed with custom text, custom colors, or made-to-order variants are non-refundable except for the cases above (transit damage, defect, wrong item). 3D prints are made for your order — there's no shelf inventory to restock — so personalized pieces can't be resold. This is the same policy you'd find on Etsy or any custom shop.

▌ How to start a return or replacement

Email [email protected] with your order number and a photo of the item. Reply usually comes within one business day. For damaged-in-transit cases we don't ask for the broken piece back — keep it, give it to a kid, whatever.

▌ Refund timing

Once a refund is approved it goes back to your original payment method (PayPal or card) within 3-5 business days. Bank processing can add another 1-3 days depending on your card issuer.

▌ Replacement parts (long-term wear)

Articulated pieces have joints, charms have rings, fidgets have springs — things eventually wear out or break. If a piece breaks down the road (months or years later), message me with the model and which part is broken and we can usually reprint the individual component for a fraction of replacing the whole figure. Not a formal warranty — just a "we made it, we can fix it" offer.

▌ Cancellations

Orders can be cancelled for a full refund up until printing starts (usually within a few hours of order placement). Once a print starts, no changes — the only exception is multi-piece orders (multi-color builds, articulated figures): if a specific piece hasn't begun printing yet, that piece can still be modified or swapped. Reach out fast either way.